Customer Care

As soon as you place an order with Living Edge you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Products with a lead time will take longer and your order will be dispatched either separately or altogether based on your selection at checkout. Please note our lead times are indicative only.

Living Edge does not ship internationally.

Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer care member will contact you directly.

Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

If an exact time or call is required prior to delivery, we recommend selecting an Installation service at checkout.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Living Edge will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Living Edge and transfer of responsibility in the same way.

At Living Edge we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Cancellation & Returns Policy prior to you making a purchase from Living Edge, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. This policy should be read in conjunction with our Sales Terms which are found on our website.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Living Edge Furniture store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

We will not accept the return of the Goods delivered to you if the Goods delivered have been accepted or deemed accepted by you or you wish to change your mind and cancel the Sales Order, unless we choose to do so in our sole discretion.

If we do accept a cancellation of your Sales Order, you agree to arrange a return of the Goods, at your cost and risk, to our nominated returns depot or store, as we nominate, and you agree to return the Goods in their original condition, accompanied by the original Sales Order docket receipt or another form of proof of purchase. You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the Goods.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to all rights and remedies to which you may be entitled under the ACL and any other relevant legislation, we offer, on behalf of the manufacturers of the Goods, the respective manufacturers' express warranties for those Goods as outlined on the Warranties section of our website (Express Warranties). The Express Warranties do not exclude, restrict or modify any of your statutory rights or remedies.

If any goods arrive damaged, please contact us at info@livingedge.com.au as soon as possible. Living Edge will arrange to have the damaged goods returned to a Living Edge Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Should Living Edge approve any amount of refund, it will be made via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Where Living Edge considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Living Edge or a Living Edge Store will be at Living Edge’s cost. Otherwise you agree to arrange a return of the Goods, at your cost and risk, to our nominated returns depot or store, as we nominate, and you agree to return the Goods in their original condition.

Should Living Edge deem the product be repaired, you may return goods we have delivered to you by mail by contacting us at info@livingedge.com.au.

You may also contact or attend the Living Edge Store where you collected your goods, or where your goods were despatched from, and a Living Edge staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Living Edge Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

We recommend you follow the following steps to ensure an efficient returns process:

• Report your return in writing to Living Edge by sending an email to either info@livingedge.com.au or calling 1300 132 154.
• Pack the goods to be returned as carefully as possible.
• Please retain original packing as this way the goods are ideally protected against damages in transit.
• Returns processing may take up to 14 days.

Where you have any questions or concerns relating to your order, please immediately contact us at info@livingedge.com.au.

Warranty Terms - Non-Lighting Products (PDF)
Warranty Terms - Lighting Products (PDF)
Herman Miller - Warranty Information (PDF)

Upholstery
If Living Edge has supplied the fabric/leather, please contact our customer care team for warranty details. Customers who have provided their own fabric/leather will need to contact their supplier for warranty issues relating to fabric/leather.