Key Factors

Workers

• The Living Edge team benefit from an internal engagement program focussing on wellbeing, education, and giving, as well as the opportunity to work in the beautiful surroundings of our world-class showrooms, including our WELL Platinum certified Perth showroom.
• We offer our people and their families access to an Employee Assistance Program from Assure Programs including counselling sessions, financial coaching, dietary advice and legal advice, as well as access to Assure’s innovative Wellbeing Gateway app.

Environment

• We have achieved carbon neutral operations and we publish a comprehensive full-scope emissions inventory in our annual LivingOn sustainability report. Our climate initiative also focusses on reducing our emissions, including purchasing carbon neutral energy in NSW and Victoria, introducing EVs into our vehicle fleet, and promoting recycling through our Living Without Waste initiative.
• The B Impact Assessment helped us to generate powerful new insights into the sustainability of our product portfolio. In the reporting period:
  • 69% of the products we sold (by revenue) had a third-party product certification that assesses the environmental impacts of the product or its production process,
  • 43% of our revenue came from products that hold LBC Red List Approved certification - which certifies that a product does not contain harmful levels of toxic materials, and,
  • 21% of revenue came from recycled materials, helping to reduce resource consumption.
• We have launched two sustainability programs that focus on developing a circular economy in the furniture industry in Australia:
  • Lifecycle, a circular procurement model developed by Living Edge to enable a more flexible and sustainable approach to furniture procurement.
  • Relive, a sustainability program that aims to create a second life for authentic, original, and sustainable furniture.

Customers

• Our dedicated Customer Care team and Client Relationship Managers provide our customers with ongoing care and feedback mechanisms.
• Our products are offered with third party certification and some of the best warranty terms in the market, giving our customers confidence that they are investing in a quality product.
• Our ISO 9001 certified Quality Management System ensures that we focus on customer satisfaction and continuous improvement.

Community

• Every year, Living Edge donates a share of its profits to good causes in Australia. Our regular beneficiaries include the Black Dog Institute and Lifeline.
• We organise a Community Week every year to provide our people with the opportunity to take part in team volunteering activities and raise funds for good causes. Team members are also offered two days of paid volunteering leave every year to participate in their own volunteering activities.
• We screen our supply chain to monitor the social impact of our suppliers and partners.
• We are striving to be a vocal advocate in the Australian design community for the benefits of the circular economy and its potential to help solve some of the biggest challenges facing the construction industry in Australia.

Governance

• The Living Edge Board of Directors has formally approved a Special Resolution of Directors to adopt a Certified B Corporation Purpose Statement and Stakeholder Clause to ensure that the principles of stakeholder governance are enshrined in the company’s constitution. B Lab refer to this action as Mission Lock.
• Living Edge has demonstrated openness and transparency across all aspects of its operations, from financial performance to environmental and social impact.