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A career in design
For over 20 years, Living Edge has been at the forefront of authentic design. We're always on the lookout for enthusiastic and talented people who share our passion and ambition. Get in touch with us today:
Head Office
Customer Care Co-ordinator - Sydney
Permanent, Full-Time
The Role
We are an Australian designer furniture company looking for a highly motivated individual with an excellent attention to detail and passion for customer experience to join us as Customer Care Co-ordinator, supporting and working with the Service Operations team.
Whilst you have an opportunity to make it your own, this role is primarily responsible for monitoring and actioning the Customer Care experience with a view to a timely resolution of issues and ongoing business improvement. If you enjoy being busy, problem solving and are motivated by being part of a growing and successful business, then read on.
What you will be doing:
- Management & processing of all residential/commercial warranty claims including subdealers
- Liaising between the client, supplier and service technicians;
- Raising Purchase orders and submitting all warranty claims through the relevant channel depending on supplier;
- Communication with suppliers regarding claims;
- Completing purchase orders to assist purchasing/shipping team;
- Invoicing warranty Sales Order’s;
- Processing of quotes and sales orders for non-warranty parts
- Raise cases for warranty/ replacements through Netsuite.
- Facilitate the refunds processes
- Keep up to date with the diverse offering of product and services offered by Living Edge and key roles
About you:
- Experience in high value consumer retail would be highly regarded
- Exceptional organisational / administration skills
- High level of attention to detail and communication skills
- Impeccable time management skills with the ability to multitask
- Be accountable, with a positive ‘can-do’ attitude
- Be a team player
- Ability to learn new systems, and new products quickly
- Highly energetic, pro-active and self-motivated
- Previous Sales or Customer Service Experience
- Comfortable with Technology
What is on offer?
- A beautiful workspace
- The chance to be involved in the future growth
- A collaborative work environment
- Immediate start
- Full time
If this role and our company inspires you, please apply by forwarding your CV and a covering letter addressing the role responsibilities. Please note that we will only be contacting applicants if successful for an interview.
Sustainability & Compliance Manager
Contract/Project Role, Sydney or Melbourne
The Role
Living Edge supplies beautifully designed furniture to the Australian marketplace. We are Australian owned and committed to a sustainably sourcing authentic and original designs from globally renowned furniture brands for home, work, education and hospitality environments. We have an immediate start opportunity for a suitably experienced and passionate person to assist us in maintaining our quality and compliance systems and certifications. Our LivingOn sustainability program sets us apart in the industry.
This stand alone role with the support of the company's operations, will include the following key activities and accountabilities:
- Quality and Environmental Systems & Certification
- Product Certifications
- Workplace Health & Safety Certification & Compliance
- WELL Certification for our Perth showroom
- Legislative compliance including Lighting Certification, Modern Slavery, Illegal Logging Act and APCO Packaging
- BCorp Certification
- Tender Proposal Documentation
To enjoy and excel in this opportunity, you will:
- Be passionate about sustainability
- Know how to work with the compliance and legislative frameworks
- Be a quick learner
- Enjoy highly detail focussed work
- Enjoy the structure of processes and procedures
- Be a great communicator – written, oral and presenter
- Have highly developed stakeholder engagement skills
- Have experience in tender preparations relating to certification and compliance documentation
- Be flexible and comfortable with working across multiple priorities simultaneously
Living Edge are proud to provide our customers with Furniture for Life. We recognise talent and commitment and view sustainability to be at the core of our business operations. It’s a way of life.
We look hearing from you if our organisation and this role has piqued your interest, please send your current CV and a cover letter addressing the requirements of the role and your suitability. We will only be contacting applicants with offers of an interview.
Website Content Assistant - Sydney
Permanent, Full-Time
The Role
We are looking for a highly motivated individual with an excellent attention to detail, passion and experience in the industry to join us as a Website Content Assistant, supporting our Marketing team and e-commerce sales team.
This role is responsible for collating and uploading/updating product data to the Product Information Management Platform that powers our website, ensuring product, inventory, supplier and brand information is accurate, complete and current.
Primary responsibilities:
- Gather, create and edit a variety of collateral for the website including product specification documents and product imagery.
- Ensure the quality, accuracy and consistency of all product information on the website including product SKUs, imagery and descriptions and update when required.
- Work collaboratively with internal Living Edge team and external parties, including brand representatives and web developers.
- Entering data into a variety of systems with high attention to detail
- Proficient in using Microsoft Excel and other programs to manage data
What you will bring:
- A love of all things data
- Previous experience using an inventory database system
- Impeccable attention to detail
- Experience with Product Information Management platform
- Experience in managing product data and specifications
- Experience with Commerce Cloud or similar eCommerce platform
- Basic understanding of Adobe Photoshop
- Basic understanding of HTML and CSS
If this role and our company inspires you, please apply by forwarding your CV and a covering letter addressing the role responsibilities.
Sales
Project Consultant - Sydney
Permanent, Full-Time
The Role
We are looking for an enthusiastic Project Consultant to join our team in our Sydney office.
What you'll bring to the role:
- Existing industry or A&D practice relationships
- Ideally furniture or related product sector background
- Strong sales & client management skill set
- 5 years minimum industry sales experience
Key responsibilities:
- Ongoing commitment to achieve sales targets and ensuring project profitability
- Build relationships with assigned architecture and design practises both in their work place and in the Living Edge showroom
- Explore any opportunities through contact with, but not limited to, designers, builders and facilities managers
- Consistently update product knowledge and be able to identify and promote useful applications for product
- Successfully manage client relationships through all stages of projects from initial brief
- Design take-off, product application, quotation, sales order to completion and handover of site
- Provide all details to project managers in order to avoid costly mistakes and subsequent erosion of profits
- Maintain accountability for projects until final payment is received
- Provide prompt customer service
- Keep up to date with diverse offering of product and services offered by Living Edge
Casual Sales Consultant – Retail - Melbourne and Sydney
Casual
The Role
We are looking for an enthusiastic Casual Sales Consultant to join our Retail team at our Melbourne and Sydney Showroom. You will need to be passionate about design, display excellent customer service, collaborate effectively in a team environment and be available to work on weekends.
What you'll bring to the role:
- Sales experience in a similar role
- Desire to provide high quality customer service
- Available to work on weekends
- Have the ability to continuously build and maintain a high level of product knowledge
- An understanding of Sales Target management
- A qualification/interest in interior design
Sales Consultant – Retail - Melbourne, Sydney, Perth and Brisbane
Permanent, Full-Time
The Role
Due to continued growth, we are looking for an enthusiastic Sales Consultant to join our Retail teams in our Melbourne, Sydney, Perth and Brisbane showrooms. You will need to be passionate about design, display excellent customer service, collaborate effectively in a team environment and understand the importance of the overall customer & showroom experience.
What you'll bring to the role:
- Sales experience in a similar role
- Desire to provide high quality customer service
- Have the ability to continuously build and maintain a high level of product knowledge
- An understanding of Sales Target management
- A qualification in Interior Design (not essential)
Operations
No open positions at this time.