0
Careers

A career in design

For over 20 years, Living Edge has been at the forefront of authentic and original design. We're always on the lookout for enthusiastic and talented people who share our passion and ambition. Get in touch with us today:

 

Customer Care Coordinator, Full Time – Sydney

Posted August 2024


Living Edge is currently looking for an enthusiastic Customer Care Coordinator to join our Sydney team!

Renowned for being the leading design destination for architects, interior designers, design enthusiasts and those who share discerning taste. At Living Edge, we are committed to authentic, sustainable design and providing our clients with the most distinguished and desirable products available.


The Role

Our Customer Care team are responsible for providing exceptional after purchase customer service and support, case and issue resolution, effective communication, ensuring a smooth customer journey that aligns with customer and Living Edge's brand profile.


Key Responsibilities:

  • Management & processing of all residential/commercial warranty claims, ensuring product or service issues are resolved in a timely and professional manner;
  • Liaising between the client, supplier and service technicians; 
  • Raising Purchase orders and submitting all warranty claims through the relevant channel depending on supplier; 
  • Communication with suppliers regarding claims; 
  • Completing purchase orders to assist purchasing/shipping team; 
  • Invoicing warranty Sales Orders; 
  • Processing of quotes and sales orders for non-warranty parts;
  • Facilitate refunds to customers, where required; 
  • Keep up to date with the diverse offering of product and services offered by Living Edge and key roles 
 

 

About You:

  • Experience in high value consumer retail would be highly regarded
  • Exceptional organisational / administration skills 
  • High level of attention to detail and communication skills 
  • Impeccable time management skills with the ability to multitask 
  • Be accountable, with a positive ‘can-do’ attitude 
  • Be a team player  
  • Ability to learn new systems, and new products quickly 
  • Highly energetic, pro-active and self-motivated 
  • Previous Sales or Customer Service Experience  
  • Comfortable with Technology 
 


Our Benefits & Culture:

  • Future Growth with us – be part of our iconic design destination.
  • When you grow, we grow! – Excellent training and development programs throughout your journey with us.
  • Generous staff discount and annual bonus based on company performance
  • Access to EAP and other benefits
  • Opportunity to work alongside a talented and passionate team
 


If this role and our company inspires you, please apply by forwarding your CV and a covering letter addressing the role responsibilities. Please note that we will only be contacting applicants if successful for an interview. 

Apply Today / careers@livingedge.com.au

 

 

 

No open positions at this time.

 

 


No open positions at this time.

 

 

 

 

Senior Project Consultant, Full Time – Perth

Posted June 2024

Living Edge is currently looking for an enthusiastic Senior Project Consultant to join our Perth commercial sales team.

Renowned for being the leading design destination for architects, interior designers, design enthusiasts and those who share discerning taste. At Living Edge, we are committed to authentic, sustainable design and providing our clients with the most distinguished and desirable products available.

 

The Role
The Senior Project Consultant will be responsible for managing and maintaining key client’s relationship across the Architecture and Design portfolio by engaging above and beyond to meet the needs of existing and new clientele.

 

What you'll bring to the role:

  • Existing industry or Architecture and Design practice relationships
  • Strong presentation skills with a high level of attention to detail
  • Experience in understanding and specifying furniture
  • Strong communication and management skills
  • Proven experience of working closely and delivering on expectations for clients
  • Exceptional people skills with an ability to influence and optimise business relationships
  • Knowledge or experience of the Building, Architecture and Design industry preferred, but not essential

 

Key responsibilities:

  • Ongoing commitment to achieve sales targets and ensuring project profitability
  • Build relationships with assigned architecture and design practises both in their work place and in the Living Edge showroom
  • Explore any opportunities through contact with, but not limited to, designers, builders and facilities managers
  • Consistently update product knowledge and be able to identify and promote useful applications for product
  • Successfully manage client relationships through all stages of projects from initial brief
  • Design take-off, product application, quotation, sales order to completion and handover of site
  • Provide all details to project managers in order to avoid costly mistakes and subsequent erosion of profits
  • Maintain accountability for projects until final payment is received
  • Provide prompt customer service
  • Keep up to date with diverse offering of product and services offered by Living Edge.

 

On offer is a competitive salary and benefits package as per skills and experience. This is an exciting opportunity to become part of our iconic design destination and a culture that invests in its people through tailored training and development.

Apply Today / careers@livingedge.com.au

 

 

 

Living Edge acknowledges the Traditional
Owners of Country throughout Australia.
We pay our respects to Elders past and present.