Outbound Operations Team Leader | Sydney
We’re seeking a hands-on and experienced Outbound Operations Team Leader, based in Sydney. This role leads the Outbound Logistics team—including Operations Coordinators, Project Managers, and In-House Delivery Teams—ensuring efficient dispatch of client orders while upholding the Living Edge standard of service and care. You’ll work cross-functionally with internal teams and external transport providers to streamline workflows, manage resources, and deliver best-in-class service.
Key Responsibilities
- Lead and manage a national team of Operations Coordinators, Project Managers, and In-House Delivery personnel
- Oversee daily operations, delivery planning, resource allocation, and vehicle utilisation to optimise final-mile logistics
- Maintain accurate delivery and invoicing forecasts in coordination with Commercial Sales teams
- Uphold service excellence through strong client communication and consistent execution of brand standards
- Collaborate closely with warehouse teams, supply chain, and third-party contractors to deliver seamless customer experiences
- Support delivery and installation budget management and provide quotations when required
- Contribute to large-scale operational planning and provide mentorship across the wider Operations team
- Support sustainability initiatives and promote Living Edge’s LivingOn strategy
What You'll Bring
- Prior experience leading operations, logistics, or warehousing teams
- Strong people leadership and mentoring capabilities
- High attention to detail with excellent organisational and communication skills
- Proficiency in Microsoft Office and familiarity with transport/logistics systems
- Experience in the furniture or design industry (preferred)
Apply Today / careers@livingedge.com.au
Customer Care Team Leader | Location Flexible
We’re on the lookout for a customer-focused, solutions-driven Customer Care Team Leader to manage and inspire our national Customer Care team, based in Sydney or Melbourne. In this leadership role, you’ll be responsible for delivering a premium post-sale experience and aligning service outcomes with Living Edge’s reputation for quality and care.
Key Responsibilities
- Lead the Customer Care team to ensure consistent, high-quality service
- Manage Salesforce Service systems including Case and Warranty workflows, ensuring service benchmarks are achieved
- Oversee resolution of escalated issues and coordinate complex warranty cases from claim to resolution
- Report monthly on Customer Care KPIs, including satisfaction and NPS results
- Drive ongoing process improvements across customer service operations and cross-departmental collaboration
- Manage relationships with suppliers, service technicians, and logistics to ensure timely parts delivery and resolution
- Train and develop team members, fostering a culture of care, professionalism, and growth
- Support Living Edge’s LivingOn strategy and sustainability goals
What You'll Bring
- Proven experience leading a high-performing Customer Care or Service team
- Strong verbal and written communication skills with a customer-first mindset
- Organised and analytical, with a proactive problem-solving approach
- Proficiency in Salesforce or similar CRM systems
- Background in premium retail, interiors, or the furniture industry (advantageous)
Apply Today / careers@livingedge.com.au
Social Media & Communications Coordinator | Sydney
Living Edge is Australia's leader in authentic, original and sustainable furniture and lighting. We are seeking a Social Media & Communications Coordinator to join our national marketing team, a role suited to someone who is passionate about design, digital culture, and storytelling.
This position plays an integral role in shaping how our brand is experienced online and across our internal communications network. You’ll be responsible for growing and engaging our social media audience, curating thoughtful content, and helping maintain our presence as a trusted voice in the design community.
Key Responsibilities
- Lead the daily management of our social media platforms, including content planning, posting, engagement and reporting
- Collaborate on eDM and advertising campaigns, crafting relevant copy and sourcing visual content that aligns with campaign objectives
- Maintain the consistency and tone of voice across all digital touchpoints
- Contribute to content that supports brand and campaign narratives
- Support the coordination and communication of marketing-led events nationally
- Manage internal communications, promoting company news and company initiatives
- Liaise with stylists, influencers, and collaborators, ensuring brand visibility is well represented
- Assisting with PR and events, including activation support and media communications
The Ideal Candidate
- You have a strong understanding of digital communications as well as a passion for design
- You’re organised, proactive, and thrive in a collaborative environment
- You understand how a brand communicates, both visually and verbally
- 3+ years experience in social media management or digital communications
- Previous experience in a design, interiors, media or lifestyle sector role is desirable
- Bachelor’s degree in Communications or Marketing preferred
Why Living Edge?
Living Edge is more than a furniture company. We represent a community of design-led thinkers and makers including brands with purpose and legacy. As part of our team, you’ll have the opportunity to contribute meaningfully to this community and to help share its stories with clarity and impact.
Apply Today / careers@livingedge.com.au
Shipping & Purchasing Coordinator | Sydney
The Shipping and Purchasing Coordinator is a critical role responsible for ensuring the seamless flow of goods from suppliers to our local warehouses and clients. This role involves managing purchase orders, coordinating supplier pickups, and overseeing both local and international shipping operations, while ensuring compliance, cost accuracy, and timely delivery.
Key Responsibilities
Purchasing Coordination
- Create and manage purchase orders for both local and international suppliers
- Review and action daily PO reports, considering current stock on hand and open stock orders before placing new orders
- Organise and manage local pick-ups from suppliers to meet warehouse timelines
- Communicate and update internal teams on expected delivery dates (ETAs) through our ERP (OPTIONS)
Shipping Coordination
- Ensure compliance with all legal, customs, and quarantine regulations for incoming international shipments
- Monitor the weekly progress of supplier collections, identifying potential issues and offering timely solutions
- Work closely with Project Managers to proactively flag potential lead time delays and provide accurate updates on project-related shipments
- Provide accurate shipping cost estimates for large-scale projects when requested
- Track and capture the full cost of shipments to ensure accurate financial reporting
- Request and compare air freight quotations; evaluate best practices for LCL and air freight shipments across Australia
- Liaise with suppliers to ensure production deadlines are met and shipments are scheduled efficiently
- Collaborate with the finance team to allocate international freight costs accurately to the landed costs of goods
- Manage freight forwarder accounts, analysing freight expenses and their impact on cost of goods sold
- Develop and implement process improvements for international freight management
- Coordinate and track all incoming shipments from international suppliers to local warehouses
- Maintain accurate and timely updates of ETAs in OPTIONS, including communication of delays on critical projects
- Review and approve international freight invoices promptly for payment
- Develop and manage inbound shipping rate calculators to support cost planning and budgeting
Skills & Experience Required
- Previous experience in shipping, logistics, or purchasing coordination or with an international freight forwarder
- Strong understanding of international freight and customs procedures
- Excellent organisational and communication skills
- High attention to detail and ability to work with financial data
- Proficiency in supply chain software (experience with OPTIONS highly regarded)
- Proven ability to work collaboratively with internal teams and external suppliers
- Strong analytical and problem-solving skills
Apply Today / careers@livingedge.com.au
